Refund Policy

Return & Refund Policy

Because many House of Dali Design items are limited-quantity jewelry and accessories, all purchases are considered final sale unless an item arrives damaged, defective, or incorrect.

Please review product descriptions, measurements, materials, colors, and other product information carefully before placing your order.

Final Sale Items

We do not accept returns or exchanges for:

  • Change of mind
  • Incorrect size or style selection
  • Preference regarding color, appearance, or fit
  • Worn or used merchandise
  • Earrings or other items that cannot be resold for hygiene reasons
  • Sale or promotional merchandise
  • Limited-edition or special-order items

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Your name and email address
  • A description of the issue
  • Clear photographs showing the item and any damage or defect

If we confirm that the item arrived damaged, defective, or incorrect, House of Dali Design will provide an appropriate resolution.

When inventory is available, we may offer a replacement. If a replacement is unavailable, we will issue a refund to the original payment method.

Refund Processing

Approved refunds are issued to the original payment method used for the purchase.

After a refund is processed, your bank or credit card company may require additional time to post the refund to your account.

Original shipping fees, when applicable, are non-refundable unless the order was incorrect or the product arrived damaged or defective.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be canceled once processing has begun or after it has shipped.

Unauthorized Returns

Please do not send merchandise back to House of Dali Design without first contacting us and receiving return instructions.

Items returned without authorization may not be eligible for a refund or replacement.

Contact Us

For questions regarding an order, damaged merchandise, refunds, or this policy, please contact House of Dali Design using the customer service contact information provided on our website.

We want customers to receive the product they ordered in the condition expected, and we will work to resolve legitimate order issues promptly. 

houseofdali@gmail.com